Local Spirit, Family Defined

Returns PolicyOur returns policy includes the rights you have under the Australian consumer law

WARNING Under the Liquor Control Act 1988, it is an offence:
* To sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or
* For a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

Returns Within 30 days:
Refunds (for the purchase price of goods, excluding freight and return shipping) will be automatically granted for orders that arrive damaged, are defective or are not fit for purpose if advised within 30 days. The products must be returned for verification purposes at which time the refund will be processed.

If you wish to return an order as you have changed your mind, goods must be returned in original condition.
McRobert Distillery reserves the right to charge a freight fee and restocking fee at our discretion.
Please email returns@mcrobertdistillery.com.au 
or call 1800 335 564 for a returns authorisation number.

 Any cost incurred by you in returning the item to PMcRobert Distillery is to be borne by you unless otherwise stated.

Returns Outside 30 days:
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. McRobert Distillery reserves the right to charge a freight fee and restocking fee at our discretion.
For any product return outside of 30 days, please email returns@mcrobertdistillery.com.au  
or call 1800 335 564

 for further advice. Any cost incurred by you in returning the item to McRobert Distillery is to be borne by you unless otherwise stated. 

Special Exceptions
The above policy excludes all custom made goods, and any goods that have been installed. 
If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled
to elect whether or not to accept your product for return.